Privacy Policy

Purpose-limited processing

Voice messages sent to Karsaaz Agent are processed only to deliver requested outputs, which may include:

• Voice reply responses
• Text transcription
• Bullet summaries

Voice data is processed transiently and is not retained beyond what is technically required to deliver these outputs, except where limited retention is required for security, fraud prevention, legal compliance, or system integrity purposes.

To provide Karsaaz Agent, we rely on trusted third-party service providers (“Sub- Processors”) to support infrastructure, messaging delivery, payments, and AI processing.

Our current Sub-Processors may include:

• Meta Platforms, Inc. (WhatsApp)
• Telegram Messenger LLP
• OpenAI, L.L.C.
• Stripe, Inc. (payment processing)

These Sub-Processors process data in accordance with their respective service agreements and applicable data protection obligations.

Karsaaz Agent operates using global service providers. As a result, personal data may be processed in countries outside the United Kingdom or European Economic Area, including the United States. Where required by applicable law, we implement appropriate contractual or technical safeguards to support lawful cross-border data transfers.

Voice reply responses:

• Are delivered within the user’s available usage limits
• Are generated only when requested
• May offer different voice styles (such as male or female) where supported

Voice replies are not generated automatically without user interaction.

AI-generated outputs are created using automated processing systems and may not involve human review.

Users have control over their account and usage, including:

• Account management options
• Visibility into usage limits through the chat
• The ability to request account deletion

When an account is deleted, access to associated services is removed according to system and platform requirements.

Karsaaz Agent does not provide a saved transcript repository or user-managed conversation history.

Users may request access to or deletion of their data by contacting [email protected]

Karsaaz Agent uses secure transmission practices to protect data exchanged between:

• Messaging platforms
• Processing systems
• User-facing outputs

These measures help reduce data exposure during transfer.

Karsaaz Agent operates on third-party platforms such as WhatsApp and Telegram. Your use of those platforms is governed by their own terms and policies.

Karsaaz Agent is not affiliated with or endorsed by WhatsApp Inc., Meta, or Telegram.

Privacy, data protection, and legal inquiries for Karsaaz Agent are handled centrally by our parent entity, Karsaaz.

You may contact us at: [email protected]

Requests are processed by the Karsaaz privacy team, and correspondence may originate from @karsaaz.com.

This centralized approach ensures consistent handling, security, and regulatory compliance across all Karsaaz products.

Privacy & Data Requests

For privacy-related questions or data requests, please contact: [email protected]

Karsaaz operates through multiple legal entities across the United Arab Emirates, United Kingdom, and Pakistan. Communications sent to this address are centrally received and internally routed to the appropriate entity responsible for the relevant service or legal matter, in accordance with applicable laws.